Wednesday, 6 December 2006

Council Offices begin customer services revamp

Building work has started at the Rushmoor Borough Council offices in Farnborough as one of the first steps to modernise the council’s customer services.

The work will create a new customer services unit on the ground floor, where residents will be able to have many of their queries dealt with at the first point of contact.

While the work is being done, the reception area and some other council services will be based in temporary office space at the front of the building.

Ian Harrison, Head of Customer Services said “We will be providing a full service to all our residents while the building work is going on. However, residents may find it more convenient to do business with us in other ways. Payments can be made online, over the telephone or by post.

“We are also encouraging residents to make Council Tax payments by direct debit, as it is the most convenient and cost effective method of paying. The offices in Princes Gardens in Aldershot are open as normal. Many of our services are also available through our website

“We hope that residents will bear with us during this period, as the end result will be a much improved customer service for them.”

The work is expected to finish in the spring.
To contact the Customer Services team, please call 01252 398398

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